Delivery & Returns

Delivery

Age at Home delivers within South Africa using approved courier partners.

Delivery options, costs and estimated delivery times will be shown or confirmed before an order is finalised. Delivery times may vary depending on the product, stock availability and delivery area.

Some larger items, mobility products or special-order products may require a separate delivery quotation.

We do not guarantee a specific delivery date unless this has been confirmed in writing.

Before Ordering

Please check product sizes, measurements, pack quantities and compatibility carefully before placing an order, especially for products such as raised toilet seats, shower chairs, mobility aids, continence products, bed-protection products and other personal-use items.

If you are unsure, please contact Age at Home before ordering.

Returns

Returns will be handled in accordance with applicable South African consumer law and the conditions relevant to the specific product.

For health, hygiene and personal-care reasons, some products may not be returnable once opened, used or unsealed unless they are defective or supplied incorrectly.

This may include certain adult nappies and continence products, wipes, skin-care products, hygiene products and fitted personal-care items.

Products must generally be returned unused, in their original packaging and in a resalable condition where applicable.

Damaged, Incorrect or Defective Products

If you receive the wrong product, or an item arrives damaged or appears defective, please contact Age at Home as soon as possible and provide:

• Your order number
• The product name
• A short description of the problem
• Photographs where relevant

We will review the matter and advise you on the next step.

Important

Please do not send unnecessary medical records or sensitive health information when contacting us about a product or order.

If you have questions before ordering, contact Age at Home and we will help you understand the product information available.