Terms & Conditions

These Terms & Conditions apply to the use of AgeAtHome.co.za and to enquiries or orders placed through the website.

Website Information

Age at Home provides practical educational information and access to a carefully selected range of elderly home-care products.

The information on this website is intended to help families better understand home-care needs and available product options.

It does not replace individual medical advice, diagnosis, treatment, rehabilitation assessment, equipment assessment or a personalised care plan.

Where appropriate, please seek advice from a doctor, nurse, pharmacist, physiotherapist, occupational therapist or other suitably qualified healthcare professional.

Products and Availability

Product descriptions, specifications, pack sizes, measurements and images are provided to help customers make informed decisions.

We aim to keep this information accurate, but packaging, specifications and availability may change from time to time.

Product availability is not guaranteed until an order has been accepted and confirmed.

Some products may be supplied subject to supplier availability or may require additional delivery arrangements.

Prices

All prices displayed on AgeAtHome.co.za are shown in South African rand.

Prices displayed on the website are our retail selling prices unless otherwise stated.

Delivery charges may be added separately depending on the order, product type and delivery destination.

The full amount payable will be displayed or confirmed before payment is completed.

Age at Home reserves the right to correct genuine pricing or product-information errors before accepting an order.

Orders

Adding products to a basket does not by itself create a completed order.

An order is submitted when the checkout process is completed.

Age at Home may contact the customer where additional information is required regarding product availability, sizing, compatibility or delivery.

An order may only be regarded as accepted once payment and availability have been confirmed.

Payment

Online payments are processed through PayFast.

Age at Home does not directly store customers' payment-card information.

Payment is considered successful only once the payment has been confirmed through the appropriate payment process.

If a payment is unsuccessful or cannot be verified, the order may not be processed.

Delivery

Delivery is available within South Africa subject to product availability, delivery area and the delivery options available for the particular order.

Delivery charges and estimated delivery times will be displayed or confirmed before an order is finalised.

Large, bulky or special-order items may require a separate delivery quotation.

Any delivery timeframe provided is an estimate unless specifically confirmed otherwise in writing.

Please see our Delivery & Returns page for further information.

Returns, Incorrect Products and Defects

Returns are subject to the nature and condition of the product and applicable South African consumer rights.

For hygiene and health reasons, certain products may not be suitable for return once opened, used or unsealed unless they are defective or were supplied incorrectly.

Customers should contact Age at Home as soon as possible if:

• the incorrect product was supplied
• an item arrived damaged
• a product appears defective
• there is another problem with an order

Please retain the product, packaging and relevant order information while the matter is being reviewed.

Choosing Products

Customers are responsible for checking relevant sizes, measurements, compatibility and product information before ordering.

This is particularly important for products such as:

• continence products
• raised toilet seats
• shower chairs and stools
• mobility aids
• bed-protection products
• fitted or personal-use products

If you are uncertain about a product, please contact Age at Home before ordering.

Where an individual clinical assessment is required, we may recommend that you seek advice from an appropriate healthcare professional.

Educational and Health Information

Age at Home articles, guides, checklists and product information are provided for general educational purposes.

They should not be used to diagnose a medical condition, change prescribed treatment or replace advice from a healthcare professional who knows the individual's circumstances.

Always follow the manufacturer's instructions supplied with a product.

Seek appropriate professional or emergency assistance where a person's health or safety may be at risk.

Personal Information

Customers should only provide the information reasonably required to process an enquiry or order.

Please do not send unnecessary medical records or sensitive health information through general contact forms, WhatsApp or order enquiries.

Personal information will be handled in accordance with our Privacy Policy.

Website Use

Content on AgeAtHome.co.za may not be copied, republished or commercially reproduced without permission unless otherwise permitted by law.

Reasonable efforts are made to keep the website available and accurate, but uninterrupted access cannot be guaranteed.

Changes to These Terms

Age at Home may update these Terms & Conditions when business processes, products, delivery arrangements or legal requirements change.

The version displayed on the website at the time of an order will apply to that transaction where appropriate.

Consumer Rights

Nothing in these Terms & Conditions is intended to exclude or limit rights that customers may have under applicable South African law.

Contact Age at Home

If you have a question about a product, order, delivery or these terms, please contact Age at Home using the details provided on our Contact page.